Booking procedure, Legal terms and conditions
Welcome to dubrovnik-adora.com web site booking procedure, terms and conditions. This page was last updated on 15 November 2013.
The Booking Procedure, Terms and Conditions, including our cancellation policy.
To book your accommodation with Adora Apartments you are kindly invited to submit your Booking online via the website and once the deposit is received and processed, your reservation will be confirmed within 24 hours.
The deposit, which must be paid to secure your booking, is 25% of the final rent due. On submitting your deposit, the Terms and Conditions are accepted by all parties.
Payment is accepted by credit card secure payment via PayPal gateway. The remainder of the payment owing, (which is the total minus deposit) is due at arrival to your accommodation in Dubrovnik.
Prices of accommodation will be influenced by season of booking, length of booking, and number of guests. Extra guests arriving and sleeping over-night in accommodation, will incur a 30% surcharge.
A surcharge may be sought in the event of a booking for a period shorter than minimum stay or for any extra Guests arriving to the accommodation who have not been declared at the time of booking, and for cleaning in the case of certain accommodations.
Shortstay Bookings: For stays of three nights or under, generally Guests are asked to contact us two weeks before arrival when shortstay vacancies for three, two, or one night are released.
Special requests and extra services, such as baby cots, extra cleaning, apartment servicing should be requested a minimum two months in advance of arrival. Apartments are generally cleaned and serviced every seven days, or between bookings. Extra services and cleaning can be negotiated with your host, or with us in advance of arrival.
Group Bookings: To avoid confusion in lodging payments, we appreciate group payments to be made in one single payment. Bill-splitting will not be accepted.
Cancellation Policy: The deposit will be forfeited on cancellation of any bookings by Guests.
It may occur rarely that a property Owner must cancel a booking (eg: urgent property repairs relating to health and safety, etc.). In this instance we will endeavour to advise guests as soon as possible of changes to conditions or a booking, to allow ample time for alternative arrangements to be made. In the event of a cancellation from the owner a prompt and full refund will be provided.
Accommodation details at website: All pertinent details should be verified with us at the time of booking or contact.
Check-in time is from 3.00pm, and check-out is by 11.00am. Luggage hold is available to the public at Gruz Bus Station, or may be negotiated specifically with your landlord. Guests arriving to Dubrovnik by their own transport must contact their host in advance of arrival, to finalize arrival time, payment of the remaining rent, and collection of keys.
Cleaning In general, cleaning costs are included with the rental fee. A change of bedlinen and towels is provided on the seventh day, unless otherwise arranged.
Accidents, Breakages and Damages Policy: Guests are responsible for their own safety during their stay at our apartments, and advised to undertake personal travel insurance cover for this reason. On arrival to accommodation, guests are advised, in the event of maintenance and repairs issues, all further enquiries should be directed to the landlord. Payment for breakages and repairs incurred by negligence or accident on the part of the guests will be sought by the landlord or host prior to departure from the accommodation.
Disabled and health-restricted guests: Guests are held responsible for their own choices, and our staff will do their best to guide your decision according to the information given to us.
Requirements for Guests' behaviour: Guests staying in private accommodations are requested to observe local customs in respect of noise levels, and minimize disturbances to the surrounding neighbourhood. Guests are requested to dispose of trash, and handle the accommodation and city facilities with respect. Visitors are also requested to observe local laws, especially in regards of driving laws, zero-alcohol tolerance for drivers, the consumption or sale of illicit substances, and disturbance of the delicate ecology of our foreshore. Parking restrictions are strictly observed in Dubrovnik. Towing regularly removes offending vehicles to a central depot, where they can be collected after payment of a penalty.
Insurance You are strongly advised to take out adequate travel insurance to cover your visit. We are pleased to advise as required.
In addition to any booking terms specified for the apartments at the time of booking all bookings made via this Site are subject to the following terms:
- All reservations must be guaranteed with a valid credit card
- Standard Check-in is at 15:00 and check out is 11:00;
- Valid identification must be presented upon arrival; and
- Visas may be required for certain nationalities.
Through Paypal we accept all major international credit and debit cards. Your Card will be debited when you complete the payment. If you do not supply the correct Payment Information your reservation may be delayed. We reserve the right to cancel reservations made through the Site if payment is declined or if you have supplied incorrect Payment Information.
We outsource payment processing to PayPal, a third party provider. We will not be liable to you or anyone else for any loss resulting from an act or omission of a third party payment provider.
Web Site User Agreement
For the purposes of these Terms and Conditions "We", "Our" and "Us" refers to Adora Apartments Dubrovnik. Please review these Terms and Conditions carefully before using this Site. Your use of this Site indicates your irrevocable agreement to be bound by these Terms and Conditions (as may be amended by us from time to time). If you do not agree to be bound by these Terms and Conditions please stop accessing and using this Site immediately.
This Site is intended only for your personal, non-commercial use. Unless otherwise specified, you alone are solely responsible for determining whether any feature of this Site is appropriate or suitable for your requirements.
All information, documents, images and other materials provided on this Site (as well as the organisation and layout of this Site) are owned either directly by Us or by Our licensors. Without Our prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material (whether in hardcopy, electronic or any other form) on this Site or the underlying software code whether in whole or in part. The contents of this Site may, however, be downloaded, printed or copied for your personal non-commercial use.
Any unauthorised use of this Site may result in a violation of copyright laws, trademark laws, the laws of privacy and publicity, and communication regulations and statutes. Nothing in this Site should be construed to be a grant of a licence, ownership or any other proprietary right in this Site, its contents or the underlying software code. All rights not expressly granted in these Terms and Conditions are reserved.
We reserve the right to make updates to the information, services, products and other materials on this Site at any time without notice. We may also modify these Terms and Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and Conditions on this Site. We are under no obligation to specifically contact or notify you of any variation to these Terms and Conditions. Your continued access or use of this Site is deemed to be your irrevocable acceptance of the modified Terms and Conditions.
Eligibility and Registration
In order to access the Site, you must satisfy the minimum age requirement of 18 years (measured according to the Gregorian calendar) and have full legal capacity. If you are under the age of 18 years (measured according to the Gregorian calendar) you must have permission from your parent or guardian before accessing the Site.
You warrant, represent and undertake that you possess the legal right and ability to access the Site in accordance with these Terms and Conditions and, where relevant, to make purchases through the Site.
Limitation of Liability
You agree that you do not (and will not) have any right to bring an action (of any nature) against Us with respect to or in connection with the use of this Site.
Further, in no event will We be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of or in connection with the access to, or the use of this Site or any information contained in it, including loss of profit and the like whether or not in the contemplation of the parties and whether based on breach of contract, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages.
Disclaimer of Warranty
We provide this Site on an "as is" and "as available" basis and without any warranty or condition, express, implied, statutory or otherwise. We specifically disclaim all implied warranties of title, merchantability, fitness for a particular purpose and non-infringement, to the maximum extent that such disclaimers are held to be valid.
In particular and without limiting the foregoing, although reasonable care has been taken to ensure that the information contained on this Site is accurate, We do not warrant, represent or undertake that:
(a) the Site will meet your needs or expectations, or that it will be uninterrupted, timely, secure, error-free or free from viruses; or
(b) the information obtained from or available on the Site will be accurate, reliable or fit for purpose.
Use of information contained on the Site is at your own risk and we are not responsible for any adverse consequences arising out of such use.